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shipping & order processing


Just like your local bakery, we bake your dog treats fresh for your order giving you the best quality gourmet dog treats upon arrival. After placing your order online, it will be shipped within 2 business days Monday - Friday. During the Holidays, orders may take longer and please allow extra time for delivery. .

Keep in mind when determining shipping times, the day your items ship is not counted as a shipping day. If you need your order by a specific date, please allow for arrival a few days before your celebration or event! Once your order is placed, we can not change the shipping option for you.

On the day your order is shipped, an e-mail containing your tracking number will be sent to you. For more information regarding your order while it is in transit to you, please contact the selected carrier with the tracking number.

Kool Dog Kafe dog treat bakery offers the following shipping options:

Currently not shipping to Canada

Fed Ex Home Delivery (residential addresses)
Delivery times 1-5 business days within the contiguous US, 3-7 business days to Hawaii & Alaska. Service days are Tuesday-Saturday. (No Monday delivery.) Delivery times are estimated and not guaranteed. Please see shipping map for estimated shipping times to your area. click here

Fed Ex Ground Service (business addresses)
Delivery times 1-5 business days within the contiguous US, 3-7 days to Hawaii & Alaska. Service days are Monday-Friday. Delivery times are estimated and not guaranteed. Please see shipping map for estimated shipping times to your area. click here

Fed Ex Express Saver 3 Day
Guaranteed delivery in 3 business days. Orders must be placed by 9:00 AM (MST) to ship same business day, orders placed after 9:00 AM (MST) will ship the following business day Monday-Friday. Fed Ex delivery service days are Monday-Friday. Please note, the day your order ships is not considered a shipping transit day! See chart for example. click here

Fed Ex 2 Day
Guaranteed delivery in 2 business days. Orders must be placed by 9:00 AM (MST) to ship same business day, orders placed after 9:00 AM (MST) will ship the following business day Monday-Friday. Fed Ex delivery service days are Monday-Friday. Please note, the day your order ships is not considered a shipping transit day! See chart for example. click here

Fed Ex Overnight
FedEx Express Standard, Priority & First Overnight Services. Guaranteed next business day delivery. Orders must be placed by 9:00 AM (MST) to ship same business day, orders placed after 9:00 AM (MST) will ship the following business day Monday-Friday. Fed Ex delivery service days are Monday-Friday. Please note, the day your order ships is not considered a shipping transit day! See chart for example. click here

      Track your Fed Exp order: Go to the tracking page to see where your order is, you must have
      your tracking number. click here

International Shipping
We use Fed Ex International services. When ordering from Kool Dog Kafe you will be the importer of record and will be responsible for all import fees, levies, duties, taxes, and other charges.

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